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Police Check
Service Order Request
Police Clearance Certificates FAQs

You provide

We submit

We deliver

..us with all the relevant information and documents.

...an application to the respective authority.

...the certificate to you.


Confirming information held by the Police

We can obtain the UK equivalent of ‘Police Clearance Certificates’ or ‘Certificates of Good Conduct’ for your clients. We lodge requests on your behalf at various police authorities. It can take up to 40 days (plus an additional week for postage) to get the written documentation of your client’s information held by the police.

For the application of such a certificate, we need a letter of authorisation and copies of at least two official documents that prove your client's identity (your name, date of birth, current address and signature). For example, a combination of driving licence, medical card, birth / adoption certificate, passport, utility bill or bank statement. Afterwards, we can arrange for this certificate to be hand delivered or posted directly to you or your client unless otherwise instructed. It will act as a confirmation that your client has never had any criminal convictions of any sort in the United Kingdom (or for what other purpose you may require).

Certificates for Australia, Canada, New Zealand and the USA

If your client needs a certificate for Australia, Canada, New Zealand or the United States of America, we can obtain one via the Association of Chief Police Officers Criminal Records Office (ACRO). The requirements for such an application are as followed:

  • a copy of your client's passport description page (usually containing the photograph)
  • two items of correspondence (which are not older than six months) that prove your client's current address
  • if you are living outside the UK: provide confirmation of your client's current residential address, together with a list of previous UK addresses within the last five years
  • a recent passport size colour photograph (45mm x 35mm), which needs to be signed on the back by an individual (not a partner or family member) who can confirm your client's identity and has known your client for a minimum of two years [1]

For the ACRO certificate, there are two services avaiable: The standard service takes up to ten working days, the premium service only two.

Fees


SERVICE FEE
 
Normal Police information £45.75
 
ACRO Certificate (Standard) £58.75
ACRO Certificate (Premium) £105.75
ACRO Certificate Copy £8.00 (each)

[1] such as: accountant, bank/building society official, barrister, broker, chairman/director/manager/personnel officer (limited company), chiropodist, Commissioner of Oaths, Councillor: local or county, Civil Servant (permanent), engineer (qualified), Fire Service official, general practitioner, Minister of a recognised religion, nurse (SRN and SEN), Member of Parliament, Merchant Navy Officer, Commissioned Officers and Warrant, Officers of the Armed Services (active or retired), optician/chemist/dentist, Police Officer/Police Staff, Post Office Official, solicitor, teacher or lecturer